Refund policy

Returns & Refunds

We only accept returns or refunds in cases where the product arrives damaged or with a manufacturing defect.

If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. Once reviewed and approved, we will offer a replacement or a refund.

Non-returnable items

We do not accept returns or refunds in the following cases:

• If the customer does not like the product
• If the product does not meet personal expectations
• If the wrong model was ordered by the customer
• If the product shows signs of use, wear, or damage after delivery

All products are carefully inspected before shipping.

Refund process

If your claim is approved, the refund will be processed to the original payment method within a few business days.

Shipping costs

Shipping costs are non-refundable unless the product arrives damaged or defective.

For any issues, please contact us at:

info@ethereall.store.